FREQUENTLY ASKED QUESTIONS

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Step 1. Send us a message on instagram or via website to check the availability and price of the desired item and wait for our reply.

Step 2. Once approved and fully decided to order, you may now proceed to accomplish our ORDER FORM.

NOTE: 

Accomplishing this order form is a sign of Purchase Commitment. Once this form has been submitted, you have already understood what the items are and agreed to our terms and conditions including our rules and policies. We strictly advise you read our Frequently Asked Questions carefully. No Cancellations, No Refunds, and No Exchanges once the order and payment has been processed. So please only fill out the order form when you are 101% sure.  

FAILURE TO COMPLY IS SUBJECT TO SEVERE PENALTIES

Step 3. We will then notify you with the next steps upon order confirmation.

Please wait for our confirmation of the availability of the desired item before filling out the order form

Should you have doubts, please see our proof of payments by clicking here

Get to know what kind of items we carry in our closet by CLICKING HERE.

The items we sell are made from genuine leather and hardware materials

CLICK HERE TO FIND OUT MORE ABOUT THE ITEMS WE SELL IN OUR CLOSET

Buy with Confidence 💯

Fill out the ORDER FORM

General turnaround time is 7 to 10 days. Most orders arrive on the 8th day, we will do our best to commit on the stated turnaround time 💯 

For Closet Specials (tagged with 💎 on our postings such as Classic Flaps and custom made bags, it could take upto 30 to 45 days to arrive to your door. In some cases, there are handmade closet specials that are done and “ready to ship” which means it can arrive to your door within 7 to 10 days just like the average general turnaround time. 

Expect delays in events such as international holidays, natural disasters, logistics delay which happens only occasionally. 

Should you have doubts, please see our proof of payments by clicking here

Our closet is located within metro manila and fully operate as an e-commerce store.

We do not have a physical store yet but we do offer the following:

*APPLICABLE ONLY FOR  ON-HAND*

• CASH ON DELIVERY (WITH ₱1,500 HANDLING FEE)

• CASH ON PICKUP (PICKUP LOCATION IS BGC & ROCKWELL)

*By schedule from mon-sat afternoon onwards

Terms & Conditions Applied 💯 

Please refer to our MODE OF PAYMENT SECTION

Should you have doubts, please see our proof of payments by clicking here

• We provide free delivery within metro manila for non-sale items
• We offer same day delivery (time cutoff applies)
• You will be notified via DM, SMS or email before we dispatch your order
• For International orders within USA, please refer to the section below

In such event that the item is on sale, clients are obliged to shoulder the shipment fee

We require handling fee of ₱1,500 for Cash On Deliveries

Yes, we do!

Clients can check the item all they want!

We want to assure you that the items we post are the items we deliver!

Fill out the ORDER FORM then follow the rest of the process on how to order section

We require additional ₱1,500 handling fee for Cash On Delivery transactions plus shipping fee if item is ON-SALE

NOTE: Applicable only for on-hand items

We are happy to inform everyone that our closet is now open for international orders within USA!

General turnaround time for delivery is 30 to 60days but in most cases order arrives on or before 30days.

Additional shipping fee applies for USA orders

The posts that are tagged as CLOSET SPECIAL in a diamond icon 💎 are items made to order / custom made / premium items. These items are mostly by preorder only basis but in rare cases you see them in our on-hand items but in a very limited stocks only.

Quality over Quantity for Closet Specials

These items are produced in a much longer time as these are hand-made and  goes into multiple QUALITY AND ACCURACY control. The total turnaround time for our closet special takes about 30 to 45 days in general.

In some cases, there are handmade closet specials that are done and “ready to ship” which means it can arrive to your door within 7 to 10 days just like the average general turnaround time. 

”The rare ones are usually the good ones”

See quality comparison by clicking here

Watch our detailed classic flap guide on our IG highlight section by CLICKING HERE.

As of now we do not have layaway as an option for our mode of payment. However, we do accept creditcard payments thru our Credit Card Quick Purchase.

Should we consider layaway in the future, we’ll update our mode of payment section and make an announcement about this.

Thank you for your understanding,

undergroundclosetph

Please see our website’s ABOUT US

To know more about our small closet, please visit our Active Instagram page or our facebook page

Should you have doubts, please see our proof of payments by clicking here